HOORAY! i officially registered my own business today! (that rhymes) and i got my nails done! (hop over to my story to see the result) ✨
also: this dress from @femmeluxefinery has been my favorite lately. wore this too many times already 😜 you can never go wrong with a good snake print right?! 🥰
Dior Haute Couture dress, price and availability upon request, 800-929-3467, Etro scarf, $980, etro.com, Albertus Swanepoel hat, $900, albertusswanepoel.com Photography by Annemarieke van Drimmelen, Styling by Clare Richardson
Wrapped in layers of silky puffer, models walked around eerie birch trees 🌳 for @moncler ‘s Fall 2019 presentation. They were doused in fluffy down, chunky cable knit and puffs of parachute #fabric , with shiny faces peeking out from balaclavas (albeit #chic ones.. with some embellished with #pearls ). Despite this outwardly projection of a cold, dark winter - #beauty was #radiant and reeked of balmy climates | What do you think of Moncler’s Genius Collection? | (RG) Grazia | For the full coverage of #Moncler FW19 show head to #Grazia in our #whatstrending section | #seelinkinbio#Monclergenius FW19 by @simonerocha_ | GA-Fashionfeature @milanfashionweek
I was venting to my friend the other day about a “crazy” customer, and she made a really good point that I wanted to share. My friend is not a reseller, but she’s a buyer - she’s your customer. She shops for name brands and great deals; she might even follow you on Instagram! She likes knowing who she’s buying from, and she’d like to know that if she’s buying from your store or closet, that she’ll be able to effectively communicate with you (the seller) should an issue arise. And we all know that issues do arise!
We’ve ALL had experiences with “crazy” customers. I’ve been ripped off, had return cases opened against me, negative feedback written about me. And I’ve shared some of those experiences here on Instagram. It’s possible that those extreme cases really did involve “crazy” people - but it’s also possible that those customers were just supremely disappointed with their transactions or items and, unfairly or not, were quick to react. It’s also possible that I’ve turned some of my followers off, my potential customers, just by venting about these experiences.
My Instagram account is public and represents me, my business, and my customers! And not all of my followers are resellers. While I think it is so important to be REAL and HONEST, I also think that it’s really important to leave my emotions OUT of customer interactions, and most importantly, leave those interactions OFF Instagram. Not because I don’t LOVE venting about the crazy people - but because I respect and value my sane, normal, sweet, wonderful customers and followers so much more.
So, I’m not here to tell you how to run your business or your instagram account. And I can’t promise I’ll never get annoyed enough to post a huge EYE ROLL about another crazy person! But just let this be a kind reminder that your audience isn’t just fellow resellers who understand the frustrations of crazy customers. Your followers are also my friends who have money to spend and don’t want to be called out no matter how “crazy”!
88213 hours ago
🐼 Wochenende ist in Sicht. Da geh ich doch glatt ein wenig in meiner Tanzschule shaken 😏.